Welcome to HVACProSales.com. Find quick answers about finding products, orders, shipping, returns, warranties, and business accounts. Need more help? See Contact Us. Transit time depends on carrier and destination. Freight items may require appointment delivery. We’re here to help. Policies are subject to change. The most current terms appear on this page and during checkout.Help & Frequently Asked Questions
Finding Products
Orders & Secure Checkout
Shipping & Delivery
Item Status
Typical Handling
In-Stock
Usually ships within 1 business day
Special Order
Requested from manufacturer; add 3–10 business days
Back-Order
Ships when manufacturer replenishes stock
Returns, Exchanges & Restocking
Warranties & Product Policies
Accounts & Business Buyers
Contact Us
Use site search for a part number, model number, or keywords (e.g., “TXV valve”, “thermostat”, “mini split”). Results include images, availability, and pricing.
Search by your unit’s model number to see compatible parts, diagrams, and accessories. You can also contact us with photos and the nameplate (model/serial) for guidance.
Yes—HVAC Equipment, HVAC Accessories & Supplies, HVAC Parts, HVAC Tools, Air Quality Systems, Plumbing & Water Heating, Refrigeration & Ice Machines, and Workwear & Safety.
We charge at order placement. Accepted methods include major credit/debit cards and PayPal. Checkout uses SSL/TLS encryption.
Requests are possible before shipment. After shipment, orders follow the returns policy below. Contact us as soon as possible with your order number.
Enter promo codes at checkout. Approved tax-exempt customers can upload certificates in their account or during checkout; eligibility is verified before order fulfillment.
We offer Economy, Ground, and Expedited services. Typical handling:
Some carriers can’t deliver to PO Boxes—please use a physical address. APO/FPO and non-contiguous U.S. shipments may have restrictions or added transit time.
Freight or oversize surcharges may apply to equipment (condensers, air handlers, packaged units) and certain tools. We’ll notify you before shipment for approval.
Standard return window is 30 days from shipment. Items must be unused/uninstalled in original packaging with all labels and accessories. Workwear must be unworn with tags attached. Custom or made-to-order items are final sale unless defective.
Yes—eligible returns may incur a restocking fee of 15%, excluding returns due to our error or verified defects. Any fees appear on your Return Authorization (RA).
Tip: Verify model/part compatibility before ordering or contact us for assistance.
If the return is not due to our error or a confirmed defect, customers are responsible for return shipping costs.
Request a Return Authorization (RA) via our Returns Portal or contact support with your order number and reason. We’ll send packing and shipping instructions.
After inspection, refunds typically process within 7–10 business days to your original payment method (less any applicable fees).
Most OEM equipment and many tools include manufacturer warranties (see product pages or in-box documentation). We can help facilitate claims per manufacturer guidelines.
No—returns are limited to unused and uninstalled items in original packaging. Workwear must be unworn with tags attached.
Yes—these follow the same return window and condition requirements unless the product page states otherwise.
Yes—apply for a business account to access negotiated pricing, quotes, and fast re-ordering. Provide business credentials (e.g., W-9, resale certificate).
Your account dashboard includes order history, invoice downloads, tracking, and one-click reorders.
We can enable tax-exempt status for qualifying organizations after document review and approval.