Help Center & FAQ
Find answers to common questions about ordering, shipping, returns, and HVAC products.
Ordering & Payment
How do I place an order?
Browse our catalog, add items to your cart, and check out securely online. For bulk or custom orders, use our Request a Quote form.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, and Google Pay. Net-30 terms are available for approved Pro Account holders.
Can I get a volume discount?
Yes. Apply for a Pro Account for B2B pricing, or contact us at support@hvacprosales.com for a custom quote.
Shipping & Delivery
How fast will my order ship?
In-stock orders placed before 2 PM EST ship same day. Standard delivery is 2–5 business days. Expedited options are available at checkout.
Do you offer free shipping?
Free standard shipping is available on qualifying orders. Check the product page or your cart for eligibility.
Do you ship internationally?
We currently ship within the contiguous United States. Contact us for special international shipping arrangements.
Returns & Warranty
What is your return policy?
Most items can be returned within 30 days of delivery in original, unused condition. Some electrical components and special-order items are non-returnable. See our full Returns Policy.
How do I file a warranty claim?
Contact us at support@hvacprosales.com with your order number and a description of the issue. We'll coordinate with the manufacturer on your behalf.
Products & Technical Support
Are your products genuine OEM parts?
Yes. We are an authorized distributor for all brands we carry. Every product is sourced directly from the manufacturer or authorized channels.
Can you help me find a hard-to-find part?
Absolutely. Use our Request a Quote form or email support@hvacprosales.com with the part number or description.