Privacy Policy

Privacy Policy

Last Updated: October 2025

This Privacy Policy describes how Aurevianova ia LLC (dba HVAC PRO SALES) ("we," "us," or "our") collects, uses, stores, and protects your information when you visit or make a purchase from https://hvacprosales.com (the "Website").


1. Introduction

By accessing or using our Website, you agree to this Privacy Policy. If you do not agree with any part of this policy, please do not use the Website. This policy applies to information we collect:

  • On or through the Website (including during checkout, account creation, and contact forms);
  • In email, text, or other electronic messages between you and the Website; and
  • From third parties that support our operations (such as payment processors, analytics providers, and shipping partners).

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

Information by which you can be identified or contacted, such as:

  • Name and contact details (email address, billing/shipping address, phone number);
  • Account credentials (such as username and password created for this Website);
  • Order and payment-related details (for example, the last four digits of a payment card, billing name, and transaction amount – full card data is handled by our payment processors, not stored by us);
  • Information you choose to provide in messages, notes on orders, or support requests.

2.2 Technical and Usage Data

When you use the Website, we may automatically collect certain technical information, including:

  • IP address, browser type, device type, and operating system;
  • Pages viewed, products browsed, click paths, and time spent on the Website;
  • Referring URLs, approximate location (city/region), and timestamps of visits;
  • Information collected via cookies, web beacons, and similar technologies.

This information helps us understand how visitors use the Website, improve performance, maintain security, and support a better shopping experience for technically-oriented HVAC professionals and customers.

2.3 Information From Third Parties

We may receive information about you from third parties that help us operate the business, such as:

  • Payment processors and merchant services (for transaction confirmation, fraud review, and chargeback handling);
  • Shipping carriers and logistics providers (for delivery updates and address validation);
  • Analytics, marketing, or advertising partners (aggregated usage data and campaign performance metrics).

3. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Website, including:

  • Essential cookies to enable core functions such as cart, checkout, and account login;
  • Performance and analytics cookies to understand how visitors use the site and to improve navigation, search, and content;
  • Functional cookies to remember your preferences (for example, language or region, saved cart items);
  • Advertising or remarketing cookies (if enabled) to show relevant ads for HVAC products and services across other sites or platforms.

You can usually control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website, including the ability to complete purchases.


4. How We Use Your Information

We use the information we collect for the following purposes:

  • To operate, maintain, and present the Website and its content to you;
  • To process orders, payments, returns, and customer support requests;
  • To communicate with you about your account, orders, shipping updates, and support issues;
  • To send you information about products, promotions, or updates (where permitted by law and your preferences);
  • To improve Website performance, layout, navigation, and product offerings;
  • To monitor and help protect the Website from fraud, abuse, and unauthorized access;
  • To comply with legal obligations, resolve disputes, and enforce our Terms & Conditions;
  • For any other purpose described to you at the time your information is collected or with your consent.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited situations:

  • Service Providers: With contractors, service providers, and other third parties who support our business (such as payment processors, shipping carriers, IT providers, analytics services, email platforms, and e-commerce infrastructure). These parties are required to use your data only for the services they perform for us and to keep it confidential.
  • Business Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Aurevianova ia LLC’s assets.
  • Legal Requirements and Protection: When we believe disclosure is necessary or appropriate to comply with applicable law, regulation, legal process, or governmental request; to enforce our Terms & Conditions and other agreements; or to protect the rights, property, or safety of our business, our customers, or others.
  • With Your Consent: In any other situation where you have been notified and provided consent for sharing.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

  • Access to personal information is limited to personnel and service providers who need it for business purposes.
  • Payment card information is processed by secure, PCI-compliant payment gateways and is not stored in plain text on our systems.
  • We monitor the Website for unusual activity and may use additional security tools to detect fraud or abuse.

No method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.


7. Children Under the Age of 18

Our Website is not directed to or intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe that we may have received information from a child under 18, please contact us using the information below so we can investigate and delete the data where appropriate.


8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which can include:

  • The right to access and receive a copy of the personal information we hold about you;
  • The right to request correction of inaccurate or incomplete personal information;
  • The right to request deletion of your personal information, subject to legal or contractual obligations to retain certain data;
  • The right to restrict or object to certain types of processing;
  • The right to data portability (where technically feasible and legally required);
  • The right to withdraw consent where processing is based on your consent.

To exercise any of these rights, please contact us using the information in the “Contact Information” section below. We may need to verify your identity before responding to your request.


9. Retention of Your Information

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

  • To complete transactions and maintain appropriate business records;
  • To comply with legal, tax, and regulatory requirements;
  • To resolve disputes and enforce our agreements.

When personal information is no longer needed, we take reasonable steps to delete, anonymize, or securely destroy it.


10. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last Updated” date at the top. Your continued use of the Website after changes are posted signifies your acceptance of the revised Privacy Policy.


11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Aurevianova ia LLC (dba HVAC PRO SALES)
Email: support@hvacprosales.com
Contact Form: https://hvacprosales.com/contact-us/

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