Privacy Policy
Effective Date: October 2025
At HVACProSales.com, we respect your privacy and are committed to protecting personal information. This Privacy Policy explains what we collect, how we use it, and the choices you have when you visit our site, create an account, make a purchase, or contact support.
1. Information We Collect
- Account & Order Details: name, email, billing and shipping address, company (optional), and order history.
- Payment Information: processed by PCI-compliant gateways (e.g., BigCommerce Payments, PayPal). We do not store full card numbers.
- Technical Data: IP address, device/browser type, referring pages, session data, cookies, and similar identifiers for security and performance.
- Communications: emails and messages you send to support or submit through on-site forms.
- Preferences: brand/category interests, wishlists, and marketing opt-ins.
2. How We Use Information
- Process and fulfill orders, payments, and shipments.
- Provide order updates, account notices, and policy changes.
- Deliver customer support and warranty assistance.
- Improve site functionality, security, search relevance, and page speed.
- Personalize content and recommendations based on your activity.
- Send marketing emails only if you’ve opted in (unsubscribe anytime).
- Detect, prevent, and investigate fraud or abuse.
3. Cookies & Similar Technologies
We use cookies, pixels, and local storage to keep you signed in, remember cart contents, analyze performance, and measure marketing effectiveness.
- Strictly Necessary: authentication, checkout, cart, and security.
- Analytics: traffic insights and site diagnostics (e.g., Google Analytics).
- Advertising/Remarketing: only where enabled (e.g., Google Ads).
You can adjust cookie settings in your browser or via our preferences link: Cookie Preferences. To limit analytics tracking, see Google’s opt-out.
4. Sharing Your Information
We do not sell, rent, or trade your personal data. We share limited data only with:
- Service providers that help operate our business (e.g., payment processors, shipping carriers, email service platforms, analytics).
- Compliance & Safety: to law enforcement or authorities when required by law or to protect our rights, customers, or the public.
- Business transfers: in connection with a merger, acquisition, or asset sale, under appropriate confidentiality safeguards.
5. Security
We use SSL/TLS encryption, secure hosting, firewalling, access controls, and regular platform updates. Payments are handled by PCI DSS–compliant processors. No method of transmission or storage is 100% secure, but we apply commercially reasonable measures to protect data.
6. Your Choices & Rights
- Access & Correction: review or update your account details in My Account or contact us.
- Deletion: request deletion of your account and associated personal data (subject to legal/transactional retention).
- Marketing Opt-Out: use the unsubscribe link in emails or adjust preferences in your account.
- Cookies: manage preferences via your browser or our Cookie Preferences page.
- Data Requests: submit an access, correction, portability, or deletion request via our Privacy Request Form.
7. Region-Specific Notices
California (CCPA/CPRA)
- You may request access to, correction of, or deletion of personal information.
- You may opt out of “selling” or “sharing” (as defined by CPRA) by visiting Do Not Sell or Share My Personal Information.
- We do not process sensitive personal information for inferring characteristics.
EEA/UK (GDPR)
- Lawful bases include contract performance, legitimate interests (e.g., fraud prevention), legal obligations, and consent for marketing.
- You have rights to access, rectify, erase, restrict, object, and data portability, plus the right to withdraw consent.
8. Data Retention
We retain personal data only as long as needed for order fulfillment, accounting/tax compliance, warranty support, fraud prevention, and other legitimate business purposes. When no longer required, data is deleted or anonymized per our retention schedule.
9. Children’s Privacy
HVACProSales.com is not directed to children under 16. We do not knowingly collect data from minors. If you believe a minor has provided personal information, please contact us for prompt removal.
10. Third-Party Links
Our site may contain links to manufacturer resources, carriers, or partners. We are not responsible for the privacy practices of external sites. Review their policies before providing information.
11. Policy Updates
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version. If changes materially affect your rights, we will provide additional notice (e.g., email or on-site banner).
12. Contact Us
- Email: support@hvacprosales.com
- Mailing Address: HVACProSales.com, 8400 NW 36th Street, Suite 450, Doral, FL 33166 (By appointment only)
- Hours: Monday–Friday, 8:00 AM–6:00 PM (ET)
This Privacy Policy is designed to align with U.S. federal and state consumer privacy standards (including CCPA/CPRA) and general e-commerce best practices. It is provided for informational purposes and does not constitute legal advice.