Learn about shipping services, delivery timelines, freight/LTL procedures, and our returns process for HVAC equipment, OEM parts, tools, air quality, plumbing, refrigeration, and safety products. Transit estimates exclude weekends/holidays and begin after shipment scan. Lead times vary by brand and model. Questions about shipping, returns, or freight? We’re here to help. Policies may change without notice. The most current terms appear on this page and during checkout.Shipping & Returns
Shipping
Methods, handling times & cutoffs
Method
Handling
Typical Transit
Economy / Ground
In-stock items usually ship within 1 business day
3–7 business days
Expedited (2-Day / Next-Day)
Orders placed by our daily cutoff (shown at checkout) ship the same business day when in stock
1–2 business days
Special Order / Back-Order
Additional lead time per manufacturer
Ships when available
Shipping locations & restrictions
Shipping costs
Delivery & Tracking
Order tracking
Missed deliveries, delays & lost packages
Freight / LTL (Large or Heavy Equipment)
What to expect with LTL
Freight damage at delivery
Returns & Exchanges
Return window & item condition
Custom or made-to-order items are final sale unless defective.Restocking & return shipping
How to start a return or exchange
Refund timing
Non-Returnable Items
Items not eligible for return
Damaged or Defective Items
Report damage or defects
Contact
We ship within the United States (50 states). PO Boxes/APO/FPO may require USPS service and can face limits. Oversize, hazmat, or pressurized items may have carrier restrictions or surcharges (see Freight/LTL).
Rates are calculated at checkout based on weight, dimensions, distance, and selected service. Oversize equipment and LTL shipments may include freight surcharges—we’ll confirm any special handling before dispatch.
We email a shipment confirmation with tracking once your order leaves the warehouse. Tracking also appears in your account’s Order History (if you created an account at checkout).
If tracking shows “delivered” but the package is not found, first check with household members, neighbors, and any building office. Then contact us within 3 business days so we can open a carrier trace and assist.
Freight shipments (condensers, air handlers, packaged units, multi-unit pallets) require curbside delivery and an adult signature. Liftgate and appointment services may be required depending on destination and are billed per carrier policy.
Inspect on arrival: Note any visible damage or shortage on the delivery receipt before signing and take photos.
If damage is visible, ask the driver to record exceptions, take photos, and keep all packaging. Refuse only the damaged portion if possible, and contact us the same day so we can assist with a replacement/claim.
Our standard return window is 30 days from the ship date. Items must be in resaleable condition:
A restocking fee may apply to eligible returns. The exact fee (if any) will be disclosed on your Return Authorization (RA) before you ship the item back. Unless due to our error or a confirmed defect, customers are responsible for return shipping.
Tip: Verify model/part compatibility before ordering, or contact us for assistance.
Request a Return Authorization (RA) via our Returns Portal or email support@hvacprosales.com with your order number and reason. We’ll provide packing and shipping instructions.
After inspection, refunds typically post within 7–10 business days to your original payment method (less any applicable fees or outbound shipping where applicable).
Please notify us within 3 business days of delivery for shipping damage, or within the return window for defects. Provide photos, serial numbers, and a description so we can arrange a replacement, repair, or refund per the manufacturer’s policy.