What is the standard Fujitsu AIRSTAGE warranty?

Fujitsu publishes parts and compressor warranty terms (often 10 years when installed by a licensed contractor and registered). Always confirm the current warranty for your exact model and market.

How do I register my Fujitsu system and check warranty status?

Use Fujitsu’s online Product Registration and Warranty Lookup tools. Have your model, serial number, and installation date ready.

Where can I find Fujitsu troubleshooting guides and manuals?

See Fujitsu’s Support page for FAQs, basic troubleshooting, operation manuals, submittals, and warranty PDFs for your model.

Can I buy genuine Fujitsu replacement parts?

Yes—order genuine parts by model and serial number to ensure compatibility. We can help confirm part numbers before you buy.

How do I choose the right CFM for an Air King bath fan?

Match CFM to room size and code requirements. For typical bathrooms, target 1 CFM per square foot. Verify duct length and elbows to maintain airflow.

What do sone ratings mean on Air King fans?

Sones measure perceived sound. Lower sone ratings indicate quieter operation. Check each model’s sone rating at the listed CFM.

Are Air King range hoods and bath fans ENERGY STAR® certified?

Many models are. See the product page specifications for ENERGY STAR® status and efficiency details.

Do you carry genuine Air King parts and accessories?

Yes. We stock authentic replacement grilles, motors, switches, and accessories. Provide your model number to confirm fit.

How fast do Air King items ship?

Popular models typically ship quickly. Check live availability on the product page or contact us for expedited options.

Do you carry OEM Beckett burner parts and condensate pumps?

Yes—motors, nozzles, igniters, primary controls, and condensate pump assemblies. Provide model/serial for exact fit.

How do I size a condensate pump?

Check max head (lift), flow rate, reservoir volume, and safety switch needs. Match to the equipment’s condensate output.

Are check valves and tubing included with pumps?

Many pumps include a check valve; tubing is often separate. See the ‘Includes’ section per SKU.

What maintenance is recommended for pumps?

Clean the reservoir, float, and inlet regularly; replace tubing and check valve as needed.

Where are manuals and exploded views?

They’re linked on each product page under Documentation.

Where can I find Danfoss HVAC/R troubleshooting help?

Use the Danfoss Technical Support hub for troubleshooting guides, tips, and links to resources for drives and climate solutions.

Is there a Danfoss Refrigeration & Air Conditioning FAQ?

Yes. Danfoss maintains FAQs that cover compressors, electronic controls, filter driers, valves, and related topics for installers and service pros.

How do I confirm if a Danfoss part fits my system?

Match the part number against your equipment documentation. If needed, share your model and application details and we’ll help verify a correct replacement.

Do Danfoss controls require firmware or software updates?

Some products do. Check the product’s documentation and the Danfoss support pages for the latest software and update instructions.

How fast can Danfoss parts ship?

Most popular items ship quickly from stock. Lead times for specialty components vary—contact us with your needed date and project location.

What kinds of HVAC accessories does DiversiTech make?

Pads, line sets, condensate solutions, electrical components, chemicals, tools, and installation hardware for residential and light commercial HVAC/R.

How do I size a DiversiTech equipment pad?

Choose a pad larger than the unit’s footprint and rated for the application. Check unit dimensions and local code requirements.

Do you stock genuine DiversiTech parts?

Yes—authentic DiversiTech products with manufacturer specs and documentation. Contact us with your model or use filters to confirm.

Are condensate pumps and safety switches included?

Many condensate solutions include switches; others are separate. Review each product’s ‘Includes’ and wiring diagram.

What about shipping and lead times?

Common SKUs ship quickly. Bulk/contractor quantities and specialty items may require additional lead time.

What does a Drain Alert condensate safety switch do?

It detects condensate backups or pan overflow and opens the safety circuit to shut the system down before water damage occurs.

Where should I install the switch—primary line, secondary pan, or both?

Follow local code and manufacturer instructions. Many installs use a float in the secondary pan plus an inline switch at the primary drain for redundancy.

Is wiring normally open or normally closed?

Most HVAC safety switches are wired in series as normally closed; when water is detected they open the circuit. Verify on the product’s diagram.

Will the switch work with heat pumps and furnaces?

Yes—wire it into the low-voltage safety circuit per the unit’s control board diagram.

Do I need maintenance after installation?

Keep drains clear, test the float at service visits, and replace the switch if it shows wear or fails a function test.

Do you stock EcoSmart genuine parts and accessories?

Yes, we carry authentic EcoSmart products and accessories for professional HVAC installation and service.

Which EcoSmart category should I choose?

Use the Related Categories links to browse the top EcoSmart categories. Our team can help match models and accessories for your system.

Do you offer fast shipping on EcoSmart items?

Yes. Most EcoSmart items ship quickly from stock. Check each product page for current availability.

What aluminum products are used around HVAC installs?

Coil guards, louvered panels, screens, fascia, and general aluminum stock for protective or architectural use.

How do I select thickness and alloy?

Choose thickness based on load and impact risk; select alloy/temper for corrosion resistance and formability.

Are custom cuts and finishes available?

Yes—cut-to-size, perforations, and powder-coat or anodized finishes may be available by request.

Can aluminum be used in coastal environments?

Yes—use marine-grade alloys or protective finishes and follow fastener compatibility to minimize galvanic corrosion.

Do you provide submittals or drawings?

Project quotes can include drawings/specs; provide dimensions, mounting method, and site photos if possible.

Which fasteners should I use for HVAC hangers and supports?

Choose by material, load rating, and environment. For sheet metal, confirm gauge and corrosion requirements.

What’s the difference between self-drilling and self-tapping screws?

Self-drilling screws have a drill-bit tip for metal; self-tapping require a pilot hole or thin material.

Do you offer stainless or coated fasteners for coastal areas?

Yes—stainless and corrosion-resistant coatings are available. Check the product’s material grade.

Can I buy bulk contractor quantities?

Yes—contractor packs and case quantities are available for common sizes.

Are driver bits included?

Bits are usually separate; see the ‘Includes’ section per SKU.

Where can I find Fieldpiece FAQs, manuals, and updates?

Visit Fieldpiece Support for FAQs, user manuals, firmware/software updates, product registration, and service requests.

How does Fieldpiece warranty service work?

Warranty terms vary by tool. Register your product and contact Fieldpiece for repair or replacement guidance. Keep your receipt and serial number available.

Do Fieldpiece scales, leak detectors, and analyzers have replacement parts?

Yes. Many instruments have replaceable sensors, hoses, probes, and accessories. Check the product’s FAQ page or manual for part numbers.

How do I update firmware on compatible Fieldpiece tools?

Download the latest software/firmware from Fieldpiece Support and follow the device-specific instructions in the manual.

Where can I buy Fieldpiece tools near me?

Use the Fieldpiece ‘Where to Buy’ locator or order from authorized distributors online for fast delivery.

Do you supply First Co air handler parts?

Yes—contactors, blower motors, control boards, TXVs, and coils. Provide model and serial to verify compatibility.

How can I identify my First Co model?

Use the data plate on the air handler or the original manual. The model string defines tonnage, coil type, and configuration.

Are OEM coils and pans available?

Yes—availability varies by series and year. We’ll confirm using your full model/serial.

Do you offer replacement TXVs and metering devices?

We stock common TXVs and orifices. Match refrigerant type, capacity, and connection size.

Shipping & Returns

Last Updated: December 2025

This Shipping & Returns Policy describes the policies and procedures of Aurevianova IA LLC (dba HVAC PRO SALES) regarding shipping, returns, and exchanges for products purchased from https://hvacprosales.com.

Contact Information

For any questions regarding shipping or returns, please contact us:

Business Name: Aurevianova IA LLC (dba HVAC PRO SALES)
Email: support@hvacprosales.com
Contact Form: https://hvacprosales.com/contact-us/

General Shipping Policy

We currently ship to locations within the United States. Orders are typically processed within 1–3 business days. Shipping times vary by carrier, service level, and destination.

Shipping costs are calculated at checkout based on weight, destination, and service level. All shipping charges are non-refundable once the order has shipped.

Professional Use & Technical Suitability

Many products sold on this site are professional-grade HVAC tools, parts, and equipment. It is the customer’s responsibility to verify that any product is suitable for their specific application, system, and environment before purchase.

We do not provide design, load calculation, or engineering services.
We are not responsible for costs associated with misdiagnosis or incorrect product selection.
Returns will not be accepted for tools or accessories that have been used, show signs of installation attempts, or have packaging that cannot be resold as new.

Technical Compatibility & Professional Installation

All HVAC parts, components, and equipment sold on this site require installation by licensed, qualified HVAC professionals. The customer is solely responsible for verifying:

Model compatibility and part numbers.
Electrical requirements (voltage, phase, amperage).
Capacity, airflow, and configuration compatibility with the existing system.
Local code and permit requirements.

We are not responsible for any costs associated with incorrect product selection, installation, removal, or reinstallation. Products that have been installed, used, modified, or show signs of field wiring or brazing are not eligible for return, except where required by law.

Electrical & Mechanical Components Warning

Electrical and mechanical components (including but not limited to capacitors, contactors, boards, motors, and gas valves) are sensitive devices that can be damaged by improper handling, testing, or installation. All electrical components are inspected and/or tested before shipping when possible.

No returns are accepted for electrical components that have been installed, wired, or energized.
Failure caused by improper installation, incorrect wiring, misuse, or failure to follow manufacturer instructions is not considered a defect in materials or workmanship.

Return Policy (General)

Return requests must be initiated within 14 days of delivery.
All returns require prior authorization and an RMA (Return Merchandise Authorization).
Returns received without an RMA will be refused or may experience processing delays.
A standard 25% restocking fee applies to all non-defective returns.
The customer is responsible for all return shipping costs.
A 5% processing fee may be applied to cover payment processing and administrative costs.
Original outbound shipping charges are non-refundable, including any “free shipping” promotions (the actual shipping cost may be deducted from the refund).
Products must be returned in original, unopened packaging with all manuals, accessories, and unbroken seals.

Non-Returnable Items

The following items are considered FINAL SALE and are not eligible for return:

Electrical components that have been installed, wired, or energized.
Items that have been installed, used, modified, or show signs of field installation.
Special-order or custom-ordered products.
Products missing original packaging, documentation, or accessories.
Any item not in new, resalable condition.

Defective Items

If you believe you have received a defective item, you must contact us within 7 days of delivery. We will work with you and the manufacturer to evaluate the issue.

Manufacturer warranty terms and conditions will apply.
You may be asked to provide photos, serial numbers, installation details, and a description of the failure.
In some cases, the manufacturer may require the product to be shipped to a designated facility for inspection before approval of a replacement or credit.
Customers may be responsible for shipping costs to the manufacturer’s inspection facility, depending on the warranty terms.

Refunds

Once your authorized return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, a refund will be issued to your original method of payment within approximately 10 business days.
Restocking and processing fees will be deducted from the refund amount as applicable.
If a return is rejected (e.g., used, installed, damaged, or missing parts), the item may be returned to you at your expense or disposed of per agreement.

Important Shipping & Freight Notice for MRCOOL® Equipment

MRCOOL systems ship by freight (LTL) due to size and weight. Orders are typically processed in 1–3 business days, and delivery usually takes 7–14 business days after processing, depending on carrier routing and appointment scheduling.

All MRCOOL shipments must be inspected at delivery. Note any visible damage on the carrier’s receipt while the driver is present and take photos of the packaging and affected items. This documentation is required to open a freight claim and request replacement or credit.

The detailed MRCOOL terms below outline responsibilities for shipping, damage handling, returns, restocking fees, return freight, warranty requirements, and installation. Please review this full MRCOOL section carefully before placing an order.

MRCOOL® Freight, Shipping & Returns Policy

The following terms apply specifically to MRCOOL® HVAC systems sold by HVAC Pro Sales. These terms are in addition to our general Shipping & Returns Policy and MRCOOL’s manufacturer warranty terms. By purchasing MRCOOL equipment, you acknowledge and accept these conditions.

1. MRCOOL Shipping Method & Delivery Time

MRCOOL systems are shipped via freight/LTL (Less-Than-Truckload) carriers due to their size and weight. Orders are typically processed within 1–3 business days and then handed off to a freight carrier. Most deliveries occur within 7–14 business days after order placement.

Expedited or overnight shipping is not available for MRCOOL equipment. Transit times may vary based on carrier routing, terminal transfers, and delivery appointments.

2. Customer Responsibility at Delivery

At the time of delivery, the customer (or their representative) must:

Inspect all pallets, boxes, and packaging before signing the delivery receipt.
Look for crushed corners, punctures, open boxes, broken pallets, or water damage.
Clearly note any visible damage on the delivery receipt while the driver is present.
Take clear photos of the packaging and any damage.
Retain all packaging materials until the issue is resolved.
Notify HVAC Pro Sales within 48 hours of delivery with photos and your order number.

Failure to inspect and document damage at delivery may result in denial of a freight claim by the carrier and limit the remedies available.

3. Concealed Damage

If concealed damage is discovered after delivery (for example, unit damage inside an intact box), the customer must notify HVAC Pro Sales as soon as possible and within the timeframe allowed by the carrier and MRCOOL.

Detailed photos, serial numbers, and descriptions may be required for evaluation.
Concealed damage that is reported late or without sufficient documentation may not be covered by the carrier or manufacturer.

4. MRCOOL Returns & Restocking

Because MRCOOL systems are large, special-order HVAC products, returns are limited:

Return requests must be made within 30 days of delivery.
Equipment must be unused, uninstalled, and in original, unopened packaging.
A restocking fee may apply in accordance with MRCOOL and distributor policies and may be higher than the general restocking fee.
Unless otherwise stated in writing, the customer is responsible for all return freight costs.
Any system that has been installed, energized, modified, or is missing parts/accessories is generally not returnable, except where required by law.

5. Damaged MRCOOL Shipments

If your MRCOOL system arrives with visible damage and the damage is noted on the delivery receipt:

HVAC Pro Sales will assist in filing a freight claim with the carrier.
Depending on the severity, replacement units or components may be arranged.
Photos and a written description of the damage are required.

Damage that is not documented at delivery or not reported within the required timeframe may not be eligible for coverage or replacement.

6. MRCOOL Manufacturer Warranty

MRCOOL equipment usually includes a manufacturer warranty. The specific coverage and duration depend on the model and product line. In general:

Systems must be installed in accordance with MRCOOL installation instructions and local codes.
Product registration on the MRCOOL website may be required to activate or extend warranty coverage.
Operation must remain within the electrical, environmental, and application conditions stated in the MRCOOL documentation.

Warranty claims are administered according to MRCOOL’s official warranty terms. HVAC Pro Sales can help coordinate the process but does not control MRCOOL’s decisions regarding eligibility or coverage.

7. MRCOOL DIY Systems & Installation Requirements

MRCOOL DIY systems are engineered for more straightforward homeowner installation, often including pre-charged linesets. However:

Some jurisdictions require a licensed HVAC contractor to install or inspect the equipment.
Electrical connections and dedicated circuits should be installed by a qualified electrician.
Improper installation can cause performance issues, safety hazards, refrigerant leaks, or voided warranty coverage.

It is the customer’s responsibility to verify and comply with all local codes, permits, and inspection requirements. HVAC Pro Sales does not provide installation services.

8. Code Compliance, Permits & Inspections

Building codes, permitting rules, and inspection requirements vary by city and state. The customer is solely responsible for:

Confirming local code and permit requirements before installation.
Obtaining required permits and scheduling necessary inspections.
Ensuring installation is performed by qualified professionals where required by law.

HVAC Pro Sales is not responsible for fines, penalties, or costs related to non-compliance, failed inspections, or unpermitted work.

9. Return Freight & Additional Carrier Fees

Return freight for MRCOOL systems can be significantly more expensive than small parcel returns due to size and weight. Unless otherwise agreed in writing, the customer is responsible for:

All return freight charges on MRCOOL equipment.
Any special handling, liftgate, residential delivery, or accessorial fees.
Additional fees for missed delivery appointments, storage at the terminal, or reconsignment (address changes or re-routing).

10. Installation Services

HVAC Pro Sales is an online OEM parts and equipment supplier and does not provide installation or on-site service. Customers are responsible for selecting and contracting with qualified installers or contractors for MRCOOL systems and any other HVAC equipment purchased from this site.